“My expectations for that day, as far as Kyle was concerned, were that he not be scared and that he not know how scared I was for him,” Carole Ann said.
 
“I am very happy to report that my expectations were not only met, but exceeded. The nurses and anesthesiologists treated Kyle like he was a king for a day. From the St. Mary’s PJs that Kyle wore to his special mask that he would be using to smell Sponge Bob juice from the anesthesiologists, Kyle was completely excited. Seeing Kyle not scared really helped my nerves, and I felt completely comforted knowing that Kyle was going to be in safe hands.”

Later the same day, a delighted (and healthy) Kyle was rolled out of the hospital in a little red wagon, his relieved mother and father with him. “Thank you so much for serving the community,” Carole Ann wrote. “Your quality level is superb.”

(Note: The above story is from a letter to St. Mary’s; the names have been changed.)